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Picture such a situation: you install the application and the first thing that you are asked to do is to register. Don’t you find it annoying when you need to enter your email, create a password, and share your private data before you even get to know the essence and the value of the app? Quite often it results in deleting the app without even giving it a try. As a result, it leads to poor user engagement. Think about it like this: the app market is oversaturated. Apart from technical issues, there is also a number of other reasons why users churn (https://cxdojo.com/how-to-increase-user-engagement-a-three-step-structure):
If your app requires an account before the user can interact with it, make sure to provide a valuable user onboarding experience. The so-called hook that will arouse interest in the product and elicit further interaction between the user and the app. Otherwise, they might get demotivated and not provide the information necessary for registration. This will result in lower conversion and engagement rates.
There are a few ways in which you can optimize user onboarding:
Based on the example of one of our recent projects, we would like to introduce you to our three-step structure on how to increase user engagement and retention.
While traveling the world, our client faced the challenge of finding kid-friendly restaurants. It turns out that the availability of such places is not a common thing in many countries and cities. He had to spend time searching such restaurants, exploring their web pages, and reading reviews to find the right one. “Wouldn’t it be great to have all of them available in one place?” he thought. With this in mind, he came up with the idea of creating a mobile application that would allow us to easily find such restaurants when traveling with kids. So, we helped with creating a digital strategy for this product idea.
Apart from mobile application development, our team was responsible for the entire customer experience. Our client wanted to start engaging users from the very first version of the app; gather relevant data and update the service based on the received feedback.
In a nutshell, the main focus was to lead the user unobtrusively from the pre-register phase to full interaction with the app.
We wanted to present the app’s benefits before asking users to register. The idea is to let customers understand how useful the app is for them and whether it’s worth wasting time and registering on the first screen. At this stage, the user gets the minimum functionality from the app but doesn’t instantly prompt to create an account. Time is priceless, and people want to know if they will spend it profitably. Simply put, your users will immediately know what they get from your app, without demanding anything in return. When users understand your app’s benefits first, they’re more likely to register the app.
As part of our project, when a person downloads the app, the first thing they get is an opportunity to try the basic functionality of the app. In our case, the application shows one kid-friendly restaurant in the neighborhood. Instead of forcing users to create a new account straight away, we let them try the app and see its value. Such an approach ensures that users get to know your app and what problem it will solve.
The next step is registration itself. After the user creates an account, we reward them by giving a little more. Instead of one restaurant, we now show three restaurants. Thus, there’s no need for users to log in each time they access the app. The moment they open the application, they immediately see three kid-friendly restaurants in their location.
The third step allows buying our subscription, which includes the full package: advanced options, the use of filters (such as the availability of baby carriage ramps, suitable furniture, children’s meals on the menu, a play area, and other), access to the entire list of kid-friendly restaurants and their descriptions, etc. The idea is that you can subscribe only after trying the key functionality of the app (step one), and only after that decide whether you want to register and try the premium version.
Smoothly adding functionality allows users to first understand what our service is about and decide whether they want to spend time interacting with the app. With each step, we receive different statistics and get to know our users better.
That is to say, if a user installs the app, tries the basic functionality but doesn’t register, then we need to optimize the first step so that there are more registrations. Accordingly, the more registrations, the more chances that the user will buy a subscription. This structure is just one way to boost user engagement, increase app retention, and improve app stickiness.